{"id":188868,"date":"2018-03-19T13:49:21","date_gmt":"2018-03-19T08:19:21","guid":{"rendered":"https:\/\/www.colombotelegraph.com\/?p=188868"},"modified":"2018-03-22T16:14:34","modified_gmt":"2018-03-22T10:44:34","slug":"drop-the-guns-hit-refresh","status":"publish","type":"post","link":"https:\/\/www.colombotelegraph.com\/index.php\/drop-the-guns-hit-refresh\/","title":{"rendered":"Drop The Guns, \u2018Hit Refresh\u2019"},"content":{"rendered":"

By Laksiri Fernando<\/a> –<\/span><\/strong><\/p>\n

\"\"<\/a>

Dr. Laksiri Fernando<\/p><\/div>\n

\u2018Drop the guns\u2019 is my addition based on his own analysis, but \u2018Hit Refresh\u2019 is Satya Nadella\u2019s main title of the quite praiseworthy book with a vision for everyone, not only in the technology field, but also in other areas of knowledge and vocations, or even in politics. \u2018Drop the guns\u2019 may be more appropriate for the eternally fighting \u2018political species.\u2019 <\/span><\/p>\n

It is a rare vision to come from a CEO of a multinational, to say the least. It is an imagination of a \u2018better future for everyone\u2019 intimately based on the author\u2019s own experience within Microsoft, but blended in his South Asian upbringing under a \u2018Marxist\u2019 father, scholarly mother and perhaps his love for the game of cricket. If there are many more CEOs coming up with the same or a similar vision, the future of the world would be better, and the progress might come faster than ever.<\/span><\/p>\n

What is His Vision? <\/b><\/span><\/p>\n

To gather his future vision quickly, one could turn to his short and concise Afterword. Foreword of the book is from Bill Gates. Nadella raises some existential questions to begin with: \u201cWhy do I exist?\u201d \u201cWhat is the role of a multinational corporation in our world?\u201d \u201cWhat is the role of a leader in digital technology?\u201d\"\"<\/a> <\/span><\/p>\n

His questioning and vision are based first on the premise that technology is the crucial driving force of growth. In Chapter 9, he has formulated a simple equation, with much explanation of course, economic growth is a function of education plus innovation, multiplied by intensity of technology use. <\/span><\/p>\n

f<\/span> (Education + Innovation) x Intensity of Tech Use = Economic Growth\u00a0<\/span><\/p>\n

Therefore, it is not merely innovation what matters in growth. It is mostly the nature and the extent of the use of technology, that would depend not only on national or multinational companies, but also on policy making in society\/polity, apart from the State.\u00a0<\/span><\/p>\n

Nadella has elaborated what multinational or national company leaders could do, from his Microsoft experience, but there is another side to the story that should\/could come from policy makers, political leaders (perennially conservative of course) and the public sector executives. <\/span><\/p>\n

Underneath of innovation undoubtedly is education, and a society at large should always pay attention to this function. Education should not be taken merely as formal education (school or university), but also as continuous education\/training in addition to societal education in all its innovative dimensions. \u00a0 \u00a0<\/span><\/span><\/p>\n

What is amazing as a multinational CEO is Satya Nadella\u2019s questioning of the uneven and inequitable growth in the world. This is where his own social conscience and perhaps his upbringing and parents\u2019 influence have come into play. As he says, <\/span><\/p>\n

\u201cThe way I look at it, multinationals can no longer be the memes they\u2019ve become -soulless, bloodless entities that enter a nation or a region simply to take rent from the locals. The job of multinationals is more important than ever. It needs to operate everywhere in the world, contributing to local communities in positive ways \u2013 sparking growth, competitiveness, and opportunity for all.\u201d\u00a0 \u00a0 \u00a0 <\/span><\/i> <\/i><\/b><\/span><\/p>\n

There is more to his vision that we can turn later. <\/span><\/p>\n

Why \u2018Hit Refresh\u2019? <\/b><\/span><\/p>\n

In computer language, Refresh means reload or update. By hitting the key for refresh, one can bring updates or the latest of a website that you are on. But it has a broader meaning in life and society. What does it mean to \u2018Hit Refresh<\/i>?\u2019 He asks at the end of his Afterword. \u201cI encourage you to answer that for yourself. Start the conversation in your institution. Start the conversation in your community,\u201d he says. <\/span><\/p>\n

Bill Gates in his Foreword, has given a partial answer to the question. Relating the story of how he became to know Satya, and how Satya became to put his mark on the company, Gates says, \u201cAs the title of this book implies, he [Satya] didn\u2019t completely break with the past \u2013 when you hit refresh on your browser, some of what\u2019s on the page stays the same.\u201d <\/span><\/p>\n

Most important however is to move beyond the past. Not that Bill Gates has not emphasized this side, but it has to be emphasised more. When you hit refresh, you look for something new. It is about new knowledge, new initiatives, new opportunities and new vision. That is how you can achieve a mission, if it is to change the world. <\/span><\/p>\n

How to Achieve a Mission? <\/b><\/span><\/p>\n

Nadella had joined the Microsoft in 1992. He believed that it had a mission to change the world through technology. However after some 20 years or so, the company was in the midst of some (internal) trouble and Nadella relates an interesting story which is more or equally appropriate to politics and politicians. <\/span><\/p>\n

A cartoonist had drawn the Microsoft organization chart as a warring gang, each executive pointing a gun at another. This had bothered Nadella immensely as he says. Most unacceptable was the others\u2019 acceptance of this \u2018gun fight\u2019 as normal. Therefore, since he was appointed as the CEO of Microsoft in 2014, his mission had been to change this internal culture. How has he achieved that? First he says, \u201cI told employees that renewing our company\u2019s culture would be my highest priority.\u201d He has been quite open.\u00a0<\/span><\/p>\n

Let me briefly relate my own experience at the Colombo Stock Exchange (CSE). I don\u2019t have any other private sector experience, apart from at universities (Peradeniya, Colombo and Vidyodaya), much worse in terms of this \u2018gun culture.\u2019 When I joined the CSE in 2009 as an academic nominee to the Directorate, I had much hope that the CSE could contribute to the country\u2019s economic growth. It actually did during those post-war two years and the Board of Directors also worked quite constructively and harmoniously. However, the problem was with the stock brokers or their associations who were not only at loggerheads at each other, but sometimes against the Secretariat or the Board of Directors. It was not competitiveness, but \u2018gun culture.\u2019 Political manipulations or affiliations were part of the problem, subsequently led to several insider trading and dubious deals.\u00a0<\/span><\/p>\n

How Nadella had resolved this type of an internal culture is important to reveal. <\/span><\/p>\n

\u201cNot long time into my tenure as CEO, I decided to experiment with one of the most important meetings I lead. Each week my senior leadership team (SLT) meets to review, brainstorm, and wrestle with big opportunities and difficult decisions\u2026.I felt that we need to deepen our understanding of one another \u2013 to delve into what really makes each of us tick \u2013 and to connect our personal philosophies to our jobs as leaders of the company. I knew that If we dropped those proverbial guns and channel that collective IQ and energy into a refreshed mission, we could get back to the dream that first inspired Bill [Gates] and Paul [Allen] \u2013 democratizing leading-edge computer technology<\/i>.\u201d <\/span><\/p>\n

Hmm! Democratizing computer technology! It is little bit odd for a political science person like me to draw a lesson on \u2018democratization\u2019 from a computer man like Satya Nadella. Nevertheless, the lesson is simple and clear. Drop the Guns! <\/span><\/p>\n

Whether in the case of the Cabinet, Parliament, the so-called National Unity Government, the Opposition, the Political Parties, the Left, the Religious Organizations or the country at large, the lesson is loud and clear. It may be that it is easier said than done. But one has to read through the whole book of Nadella, at least to get some inspiration.\u00a0 \u00a0<\/span><\/span><\/p>\n

Technology and Empathy <\/b><\/span><\/p>\n

Empathy is a word that Nadella has used numerous times in his book. I don\u2019t have an e-copy to count the number. Where has he got it? Can\u2019t it be from Microsoft alone, although there is a hint to that effect in the book. Then it must have come from Gates and Allen who had founded the Microsoft. When, Nadella first went for the interview in 1992, this is what had happened. <\/span><\/p>\n

\u201cImagine you see a baby laying in the street, and the baby is crying. What do you do,\u201d the interviewer had asked. <\/span><\/p>\n

\u201cYou call 911.\u201d He had said. <\/span><\/p>\n

Richard Tait, who interviewed him had walked him out of the office and had said \u201cYou need some empathy man. If a baby is laying on a street crying, pick up the baby.\u201d But Nadella had also got the job! <\/span><\/p>\n

It is possible that Nadella\u2019s big empathy revealed in the book also come from his father and mostly mother and his background in India. Although I branded his father a Marxist at the beginning of this review, he was not exactly a strong Marxist, but an officer in the Indian Administrative Service with some orientation towards or liking for Marxism. But mother was different, who was a Sanskrit scholar and a fan of goddess Lakshmi. He was also influenced by his wife, Anu, and together they were bringing up a child with special needs. All blended into his character and vision it seems.\u00a0<\/span><\/p>\n

There are numerous stories and information that he relates, particularly in Chapter 3 on \u201cNew Mission and Momentum,\u201d how technology has and could address the issues of poverty, malnutrition, lack of education, health care or even class or other social oppression in Asia, Africa, Latin America and Eastern Europe. This is about and based on empathy. <\/span><\/p>\n

As I understand, there are numerous Microsoft initiated or assisted training programs in Sri Lanka some with the government sector (e.g. Ministry of Skills Training) bringing technology to the job seekers and young entrepreneurs. Therefore, this book can be of immense use at least for the \u2018trainers\u2019 or designers of these training portals to understand the ultimate purpose of such skill training. <\/span><\/p>\n

Universal Basic Income? <\/b><\/span><\/p>\n

Let me turn to his primary vision as I see it. Technology and its benefits cannot spread without globalization, at least to its necessary extent. At present, there is a reversal of globalization particularly in the West and also in other regions. Why? One reason is that the spread of technology or \u2018globalization\u2019 has benefitted mostly \u2018the other.\u2019 Nadella believes, with some others, that it would re-emerge with a leap in new technology and more equitably. Perhaps, India and China and others in Asia might take the lead. \u2018The goal is to grow the pie for everyone,\u2019 he says. <\/span><\/p>\n

His vision is not about neoliberalism. He has a different vision. Of course he speaks mostly from Microsoft experience and on behalf of Microsoft. However, his vision is something beyond, and may be applicable to other companies and everyone. He says, \u201cReal business success, in fact capitalism generally, cannot be just the surplus that you create for your own core constituency, but also the broader surplus that is created to benefit the wider society.\u201d He appears to be a capitalist reformist. <\/span><\/p>\n

It is normally believed or feared that with the adoption of high-tech, unemployment and displacement would emerge particularly in traditional manufacturing and agricultural sectors. This is absolutely true. But he has a solution to the problem, of course within a new social contract that he talks about. \u201cIn the face of these many coming shifts, there must be a new social contract that helps to achieve economic surplus and opportunity on a more equitable basis,\u201d he emphasises.\u00a0<\/span><\/p>\n

For such a new social contract, partnerships between the public, the private and also the non-profit making social service sectors should be built. The latter is rare in Sri Lanka, but plenty in Australia. In his scheme of technology training, it is not only the high-end knowledge workers who should be trained, but also the low-skill and mid-skill labour. He also believes that \u2018the service sector\u2019 and \u2018people-on-people jobs\u2019 should be available for those who might drop out from high tech or mid tech sectors. <\/span><\/p>\n

His overall proposition is to have a Universal Basic Income (UBI) for all, as the bottom line, beyond borders and beyond sectors. This appears to be a new universal human right that he advocates of course with some others. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

[…]<\/p>\n","protected":false},"author":26,"featured_media":92325,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,46,8],"tags":[],"class_list":["post-188868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-colombotelegraph","category-constitutional-reforms","category-editorial"],"yoast_head":"\nDrop The Guns, \u2018Hit Refresh\u2019 - Colombo Telegraph<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.colombotelegraph.com\/index.php\/drop-the-guns-hit-refresh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drop The Guns, \u2018Hit Refresh\u2019 - Colombo Telegraph\" \/>\n<meta property=\"og:description\" content=\"[…]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.colombotelegraph.com\/index.php\/drop-the-guns-hit-refresh\/\" \/>\n<meta property=\"og:site_name\" content=\"Colombo Telegraph\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-19T08:19:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-22T10:44:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.colombotelegraph.com\/wp-content\/uploads\/2013\/06\/Laksiri-Fernando.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"237\" \/>\n\t<meta property=\"og:image:height\" content=\"263\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Laksiri Fernando\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Laksiri Fernando\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.colombotelegraph.com\/index.php\/drop-the-guns-hit-refresh\/\",\"url\":\"https:\/\/www.colombotelegraph.com\/index.php\/drop-the-guns-hit-refresh\/\",\"name\":\"Drop The Guns, \u2018Hit Refresh\u2019 - 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