13 July, 2020

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Exposé: Hatton National Bank Robs Customers And Auctions Their Properties 

A fiduciary relationship is held to a pinnacle between any parties to it, Colombo Telegraph is now in possession of reliable information where a leading bank has failed to uphold this basic good faith and trust to one of its customers failing in its duty to uphold that fiduciary relationship.

Hatton National Bank (HNB), manageress of the Kundasale branch together with her deputy and others have swindled money from one of its customers, Colombo Telegraph reliably learns. The mass fraudulent act amounting to approximately 30 million rupees have been swept under the carpet to ensure the reputation of the bank is not affected.

The more alarming factor that has surfaced is the bank’s failure to make the victim aware of the findings of the bank and proper action is taken. Several requests sent to the bank has fallen on deaf ears as it has not taken steps to be transparent with their victimized customer.

Speaking to Colombo Telegraph the victim, Vinothini Vijeyakumar, related her story explained how she was guided by the said manageress professionally to open an account with them which eventually increased to five accounts. The manageress has then offered to perform services going beyond her role and obtained signed cheques from the victim on the pretext of assisting her with the accounts during her confinement.

“As a reputed bank I fully trusted the bank and never even dreamt the bank will not only defraud me but simply wash off its responsibility by calling me upon several meetings and falsely convincing me that they would amicably come to a conclusion regarding this case for a year. Some of the officials treated me in a mocking manner even regretting about the fact that I’m a mother of three children and a victim of a massive fraudulent,” said Vinothini Vijeyakumar.

“I am currently going under deep mental agony as I’ve lost in the field of my business and in my crib level and I’m also in a catastrophic state of losing all my good will due to the degrading activities of such a reputed bank. I further state that my recycling project has also faced a downfall due to such false activities of the bank and it will completely breakdown once after the auction,” the victim Vijeyakumar further said.

The bank with a malicious intent deliberately averted the auditors by impeding their audit activities.

The bank has fabricated a letter for a fund transfer of Rs.2 850 000 and the date mentioned in the letter is 07.06.2015 but the account was opened in March 2016. ( click here to read fabricated letter)

Priyani Rathnayake – Then Manageress Kundasale branch HNB

Praboda Wickramasinghe – Then Asst. Manager Kundasale Branch HNB

When suspicious arose, immediate steps were taken to freeze the bank accounts and conduct a forensic audit. In their executive summary KPMG, auditors state that “Identified loss was approximately Rs. 22 million. This figure includes the gap between withdrawals and deposits Rs. 18.2 million and a cash withdrawal of Rs. 3.9 million”.

The executive audit report further indicates that it was revealed that there was an Rs. 3.9 million cash withdrawal without a corresponding cheque reference in March 2016.

“Even though, there had been a typed letter with the account holder’s signature as a supporting document for the Rs. 3.9 Mn cash withdrawal, the account holder has not granted approval for this withdrawal. Therefore, Rs. 3.9 Mn cash withdrawal has added in arriving the possible total loss,” the report states.

In addition other fraudulent activities identified through the audit includes unauthorized fund transfers, Unauthorized Overdraft Facility, Unrealized deposits, where the deposit slip with HNB official stamp was not deposited on the respective account, cheque deposits recorded as cash deposit – System status report has printed on the cheque deposit slip as a “Cash Deposit” and Withdrawal of Rs.50,000 even after freezing the accounts on the 30th of June 2017.

Hatton National Bank failing to provide any sort of assistance to the victim has now sought to auction her property which she had mortgaged to the bank at the very outset.

Other than conducting an internal inquiry the bank has failed to take any action against the ex-employees or to assist the victim in recovering the loss. However, the bank is now pursuing to auction mortgage property in order to recover. But by terminating both the manageress and the assistant the bank has not only accepted the full responsibility of the fraud, but taken the onus of providing  relief to the customer as a matter of assuring “credibility” and trustworthiness and reputation of the bank. (Click here to read the letter of termination)

The complaints to the financial ombudsmen or the Central Bank over the matter have not done much to bring about any justice.

According to the victim, the Ombudsmen although have made several recommendations nothing had resulted from it.

The victim currently faces financial losses and the risk of losing assets over the bank’s attempt to auction it and no redress is made to recover the moneys.

On 11th March Colombo Telegraph has sent following questions to the administration of the HNB and even wrote to the Chairman Dinesh Weerakkody seeking clarification:

1. When did the Complainant Vinothini make the Complaint to the bank?

2. Vinothini  being one of the main customer and one who was holding almost  50% of the turnover at Kundasale Branch of the HNB, dealt in Millions in your Kundasale branch complains of a massive fraud –what are the actions the Bank has taken on justice to this valued Customer ?

3. This complaint warrants an internal audit and a high level investigation, what is the status of such audit and investigation ?

4. Did you support and allow Vinothini to get a proper audit done on her bank account-which she was entitled to?

5. You have informed the Central bank that the relevant – Kundasale Manager and the Assistant Manager had been terminated from service – is it not an indication that the bank had taken responsibility and culpability in this regard?

6. Vinothini’s Eco friendly business had been an asset to the National Economy. The fraud, breach of trust has caused irreparable loss to her business, loss of employment to hundreds of people, loss to the National economy, unbearable mental agony to Vinothini. Did you deal with this matter firstly according to business ethics? Secondly on the grounds ethical customer care  and thirdly on humanitarian grounds?

The bank has so far failed to answer to the questions above.

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Latest comments

  • 36
    2

    This the third time I have heard that the HNB has been upto this dirty game. I would not comment any further.

    • 5
      2

      Its not only HNB most local ba is do this. I was shocked to hear that two banks are trying to litigate and close shop of a Company that was shipping sei Lankan branded dry fish and food items to Europe and USA. Colombo telegraph should write to them and do an article. Mail address serendibfood@gmail.com

  • 33
    2

    Dinesh Weerakody may not be an executive Chairman, but such chairmen play a very important role in a company nevertheless.

    The worrying fact is that he has been chairman of several banks, which are supposed to be competing with each other in the open market .

    Therefore is it ethical ?

    • 5
      2

      A very interesting point. That is why in other countries there are cooling off periods of 6 month for Directors/Chairman. That has been observed when you check the timing between his two terms it is over 4 years. More than what is required. But we have had situations where overnight Bank CEOs move from one Bank to another . The current CEO of NDB and Cargils Bank . That is totally uncalled for. CEOs run the bank and have cover in the banking Act, unlike Non executive directors who have limited information . Shareholders have happily appointed CEOs of other Banks as Chairman Immediately after they retire. Like The current DFCC Chairman ? Bank CEOs are well paid plus pension. So is it right? There are Many more examples where Bank CEOs help customers and then go join there companies. Given the complexity of the job . Experience and a track record is a must. So let us stick to the minimum period of a cooling off recommended globally. We Sri Lankan’s are very ignorant of the facts and we just join the bandwagon for the fun without thinking.

  • 33
    3

    Thanks Colombo Telegraph For the publish

    Right time right information received from you.
    Since we are in abroad searched good bank for the transaction for our business (Logistics)
    Thank god We escaped
    Coz earlier our team advisors choice was HNB.

    After came to know such a incidents
    No more HNB.

    Here after We won’t encourage even our partners to use HNB.

    HNB -Suficiente

  • 13
    3

    From the photo the Bank may give the impression that Lankan bank officers wear suit and customers wear western dress.
    Why are the tellers wearing robber-eyewear? Freudian slip?

    • 2
      0

      That’s the chairman Dinesh Weerakkody in the photo

  • 17
    1

    The article seems to be incomplete and expose part of the problem. There are several questions I am still puzzled with.
    1. After bank initiate an auction procedure why Vinothi not seek legal redress by filling the case against the Bank and its employees. This will most likely a situation where court issue an interim order to halt any procedure.
    2. Being a successful business woman why she hasn’t realised her own stupid mistake for a long time.
    3. Won’t her business not carrying out internal audit of their own accounts. Then how they know it’s a successful business only looking at the turnover???
    4. If the money defrauds from the customer bank account then it should be transferred to another account or cash out by its employees. Now why Vinothi not challenge the employee code of conduct of the bank. Absences of the following amount to breach the trust she put on the bank
    • How employees allow to do transaction on behalf of the customer without written instruction from the customer at any given time.
    • Is employee allowed to provide financial service/advice to the customer without referring to the separate expert team? If yes, what are the check on employees will not breach the trust the customers put on the bank i.e employer in this case
    • Bank terminate the service of its employees for defraud, then what are the steps it taken to recover the money other than file a case against the employee. Are they advise the CB to freeze all the accounts of the terminated employees, etc?
    • Even though customer made a mistake, why regular procedures or real time computer systems not detect unusual or mishandling of fund (unauthorized fund transfers, Unauthorized Overdraft Facility, Unrealized deposits, cheque deposits recorded as cash deposit, etc.) of its employees. If this proven right, then why CB allow such banks to operate without disclose to the public the risk associate with them.

  • 4
    6

    These are not the real issues the country is facing.
    \
    The government must urgently get back on to the land reform programme Mr Hector Kobbekaduwa and Mrs B stared.
    \
    The 50 acre limit introduced at the time was only a beginning. It is time now to reduce the limit to 20p per person every where in the country, except the company or state owned plantations.
    \
    A country will not be civilised until the land ownership is nationalised and it should be started with Kandy, Kurunegala, Kegalle like areas.
    \
    There is a lot of unfinished business.

  • 11
    27

    Response by HATTON NATIONAL BANK PLC

    This is in reference to your article titled “Expose’ – Hatton National Bank Robs Customers And Auctions Their Properties”

    We wish to clarify that the bank follows the highest standard of diligence and maintains an outstanding history of client relationships and response management. Additionally, the story reported by your esteemed publication is sub judice and hence it would be legally inappropriate for us to divulge details on the matter.

    Your article seems to suggest that the bank merely conducted an internal investigation in the said matter. HNB strongly refutes this allegation and firmly reiterates that all allegations made by Mrs. Vinothini Vijekumar were investigated through an independent audit firm.

    Furthermore, the Bank wishes to strongly emphasise that all interim orders against HNB PLC were vacated subsequent to HNB PLC explaining its position in the said litigations.
    HNB strongly urges you to exercise caution in your reporting in order to avoid the creation of an undue panic among our valued customers and the general public. The matter is being discussed and debated in the court of law and we should await final verdict.

    • 19
      1

      ” The matter is being discussed and debated in the court of law and we should await final verdict.”

      by the time the verdict is given vinothini will be dead of old age.HNB is hoping for that.

    • 13
      1

      This is not acceptable response from such award winning Bank. If you have done the justice to the affected customer, you do not have to response in such irresponsible manner. I personally believe in every issue there is an opportunity. HNB could have easily converted this matter to a positive note, by being on the customer’s side, and not letting her down. I think that will the pride of the bank. after-all we are Sri Lankans and we value our unique qualities.Whatever the excuse bank can give – this incident is not acceptable, your own customers and others/other banks are watching you closely, how you are going to settle this matter with justice. Remember Law and justice are not always the same.

      • 2
        5

        Agreed. lets wait & watch.

        • 5
          0

          @Sasith, Any idea for how long?

          • 2
            0

            until things cool down and everyone has forgotten the matter.

    • 14
      2

      Dear HNB,
      Please clarify the below.
      1. As per the CB request, have you gone through detail investigation and internal audit and submit the report to CB …???
      2. Please clarify whether mentioned individuals terminated only Because of Mr.Vinothini’s compliant ..?
      3. Without any Valid specific reason or violation how could you terminate your staff …?

      • 13
        0

        Yeah , if no faults why they have to sack people?

        HNB is trying to escape by sacking only the team who are involved, its not going to solve the issue. We need the justice to the customer, this can happen to any of their customers tomorrow.
        Bank is not vice enough to understand this?

      • 3
        0

        An assistant manager of this bank has robbed deposits worth of around 32 million on maturity belong to a high ranked medical professional .He has single handedly carried out all the operations related to the deposits has forged signatures in all documents and has opened current accounts in many people’s name without their knowledge.and withdrawn the deposited funds through his wife’s account But the bank does not take the responsibility saying the fraudster had left the bank .. How come the bank allow any of its officer to handle matters against the procedures and simply say it is not banks fault.but HNB DOES. The fraudster named Asanka pussella has left the country with the family once the fraud came to light. Don’t trust this bank and anyone in its service. The said named fraudster had been well supported by the other officers and subordinates around him in several branches.. Don’t trust them Dont bank with HNB if you need your money back

    • 10
      2

      I cannot still believe – such a bloody irresponsible response.
      Where is the detailed audit report- which been asked by the central bank ?

    • 11
      1

      This is not acceptable response from such award winning Bank. If you have done the justice to the affected customer, you do not have to response in such irresponsible manner. I personally believe in every issue there is an opportunity. HNB could have easily converted this matter to a positive note, by being on the customer’s side, and not letting her down. I think that will the pride of the bank.
      After all we all are Sri Lankans, and we value our unique Sri Lankan qualities. Whatever the excuse bank gives here is, not acceptable,. Their own customers/ other banks & also the public is closely watching them how they are going to settle with the Justice to the customer. Remember Law and justice are not the same always.

    • 12
      1

      seriously?? its seems very stupid way of response. I was expecting a great reply & a solution from u. I m now worried about my account with HNB.!!
      TIME TO CHANGE GUYS!!!

    • 14
      1

      Oh my god.
      This is not convincing at all !
      I will tell whole my family & friends about this,, and remove their accounts from HNB.
      Who will like to keep their money in such banks!
      No trust at all.

    • 11
      0

      Common HNB, now your in the position to answer once it come to social media. Your silence seems your trying to hide your fault and mismanagement of the organisation. Also trying to skip.
      This is totally mismanagement and failure of your internal procedure & policy’s.
      * Dear Readers …… this is one of incident which was came to your attention. But think like wise how many customers unknowingly still holding accounts with HNB and some are left from HNB without expose due to their innocence.
      Time to wakeup… this is public awareness… please once in a while make your own audit with ur turnovers.

    • 13
      0

      wow! what a customer service.
      VISION
      To be the acknowledged leader and chosen partner in providing financial solutions through inspired people.

      MISSION
      Combining entrepreneurial spirit with empowered people and leading edge technology to constantly exceed stakeholder expectations.
      All bullshit!!!

      • 8
        0

        …..constantly rob money from the poor customers!

    • 12
      1

      Hey HNB – If you have cuds to prove, publish the internal audit report. Let the world know what went wrong.
      Rather than beating around the bush!

    • 11
      1

      @HNBPLC, Thank you for taking the time to explain!

      01. I did not understand the first part! English, Please…..
      02. Without accusing the Colombo Telegraph, Why you can’t answer the simple 6 questions given by them?
      03. If you answered the questions, why do you think your so-called ‘valued customers’ and the general public will get panic?
      04. Oh…so you want to go to courts now to clear your own mistakes? Why can’t you guys admit what happened and collect the money from your staff who took it in the first place and leave the victim/customer alone?
      05. Why do you want to make her go through bankruptcy? So she will not have enough money to file a case against you right? Just to safeguard your 130 plus years of history? Shame on you HNBPLC!
      06. HNBPLC – ‘Your Partner In Progress’ right? So, how can you suck your Partner’s/Customer’s blood for your progress?

      We went through a dark age, where our money was robbed daylight (Central Bank Story) and where our fellow countrymen, women, and children gave their lives to terrorists (Easter Sunday Bombings) and still we don’t know for how long more we have to suffer like this?

      Hope our new leader will soon give answers to all our grievances.

      May good God bless Sri Lanka!

      • 9
        1

        Super one, HNB will not respond to this for sure.

    • 7
      0

      Now, what is there to debate in courts when you have robbed money from the lady’s account? The very fact that you have to debate about plus and minus in a back account, shows how serious you are. It seems that you think you have the right to do what you want with your customer’s money.
       
      If you are a serious bank, you will not ask a single question but return the stolen money and amply compensate the customer. Creating undue panic should be last of your worries. Uuuuuseless thieves.

      • 5
        0

        If the complaint of the customer is correct- yes you have admitted by sacking the manager and asst manager- why dont you get the customer back to her original position by nullifying the wrongful transactions with due interest.?
        This will restore some confidence in the bank.

    • 5
      0

      “We wish to clarify that the bank follows the highest standard of diligence and maintains an outstanding history of client relationships and response management”. What a Con!

      HNB’s methods of procurement in all areas have been condemned by their suppliers. They float tenders after deciding on a supplier. Then have a rider on the tender notice that the bank reserves the right to share prices quoted with any supplier they wish! I have seen this today after it was shown to me by a disillusioned supplier. Highest standard of diligence ? My foot!

    • 3
      0

      How come this bank allowed a landowner to sell his land along with my land annexed by a person while there were two land cases.HNB gave a loan to the wrong dower in spite of me writing to the CEO of HNB.
      Another bank in Mortuwa tried to auction of my dear friend’s ancestral home at Ward place using a false deed.I am keeping an eye on my dear friend as politicians are involved in this dirty scheme and they will never succeed.
      See what is happening in other third world countries where the corrupt powerful people seem to fleece the county and their new found assets are been sought and will be prosecuted and confiscated. I too have been under the scrutiny by the authorities and I am willingly cooperating. People behind this campaign are people who are very rich, who have honestly made money but their campaign is to make this world a better place for all. What’s happening in Angola is a good example.

  • 11
    0

    A relative of mine has had a similar issue with the Bank of Ceylon. If The Colombo Telegraph would contact me, I could enlighten the details.

    • 10
      0

      But surely HNB is not the alternative.

  • 14
    0

    Already HNB you lost our trust in you.
    After start business with you we don’t wanna end up with court

    We saw very clear evidence which telegraph posted attachments.

    (Especially we know “how law in SL & how long it will take to end….)

    Really shame on HNB
    As same worry too compare to those days how HNB Now handle their customers

  • 15
    0

    Weldon CT
    Doing a great service to customers and exposing frauds, why didn’t HNB respond to the queries of CT.
    Why are you now rushing to explain it is too late. Arrogance treating customers cheaply is your attitude. Only way now you can repair your reputation is by compensating the victim customer and withdraw your seizer notice , do damage control immediately otherwise you will loose further reputation, CT keep up your courageous attempts

  • 13
    0

    This is not acceptable response from such award winning Bank. If you have done the justice to the affected customer, you do not have to response in such irresponsible manner. I personally believe in every issue there is an opportunity. HNB could have easily converted this matter to a positive note, by being on the customer’s side, and not letting her down. I think that will the pride of the bank.
    After all we all are Sri Lankans, and we value our unique Sri Lankan qualities. Whatever the excuse bank gives here is, not acceptable,. Their own customers/ other banks & also the public is closely watching them how they are going to settle with the Justice to the customer. Remember Law and justice are not the same always.

  • 18
    0

    Curious how hary jayewardanas name is not mentioned. His family has been milking hnb forever. Finally he got his lackey’s son-in-law as chairman. His businesses are all run like this with crooked staff. Ruined respected aitkin Spence which has shrunk since he took over. Hnb staff are all hired by h jayawadana daughter

  • 12
    0

    Dinesh Weerakody is [edited out]

  • 14
    0

    Better to advise my employees its time for changing their bank (HNB).

    Tony

  • 16
    0

    HNB – do the trustworthiness.
    You are spending massively for politicians and also on advertisements – but to settle such poor customer , that too an entrepreneur,
    It’s a shame to think twice.

  • 16
    1

    we demand – justice for this customer – she is one among us!

  • 17
    1

    Admit the mistake and accept the settlement.
    You must have provision in you budget for non recoverable/ claims/ customer service, with your turnover its not a big deal to settle this to an small scale individual customer.

    Imagine if this happened a politician or big shot – what you would have done by now?
    A white vehicle must come to you house by now.

  • 13
    1

    Why did you dismiss your Manager and Assistant ? Not because they robbed your money , but
    because they robbed your Client’s money .They are your agents – by doing this you have taken full
    responsibility. Your reputation is at stake – what could happen to your reputation if this goes to the
    share market .? 30 million or for that matter 50 million is noting for you . Your arrogance in not
    responding to CT has led to the exposure. Settle Viothini and let her tell the world that HNB has done
    justice and re-assured its trustfulness and integrity . Then you can save your skin . If you proceed with
    the auction and that get exposed your reputation will be irreparably damaged . Follow ethical
    business practice and re-affirm your reputation.

  • 12
    1

    Taking the own customer to the courts! Just becoz they were maintaining their account in ur bank. !?

    With such organizations how This country will never come right???

    If such approach towards to their own customers, don’t even ask about others.

  • 10
    2

    Dear public please find the recent posting by HNB….
    They going to claim against CT for reputation damage.
    This is how they trying to defend their self. And they trying to show that no one can raise any complaints against to them … Because Their Very Perfect…!!! So tomorrow if anything happen or any fraud happened in your accounts please don’t open your mouth… otherwise you will be punished…!!!
    Response by HATTON NATIONAL BANK PLC
    The following is issued in response to the article published by Colombo Telegraph on 10th December 2019 titled: ‘Expose’ – Hatton National Bank Robs Customers And Auctions Their Properties”
    HNB categorically denies all allegations of fraudulent behaviour raised in the above mentioned story. We have always followed the highest standard of diligence and strictly maintain an outstanding history of client relationships and response management.
    At the outset we note that the story as reported is focused on several matters which are currently sub judice and hence it would be legally inappropriate for us to divulge details on the matter at this time. Moreover, a response to these allegations would also require divulging customer and employee information which is subject to strict obligations of confidentiality.
    However we strongly object to any allegations that the issues in question were not appropriately managed. On the contrary HNB has acted responsibly and in full compliance with the law in this matter.
    Following the allegations raised by Mrs. Vinothini Vijekumar, the bank immediately informed the CID of the situation. Immediate measures were taken to safeguard the interests of all parties in question, as well as all material evidence following which a thorough investigation was conducted utilising inter alia the services of an independent third-party audit of all relevant transactions. All such evidence was made available to legal authorities in full compliance with all applicable laws.

    • 10
      0

      HNB!
      Its better & IMPORTANT to settle this with the impacted customer, rather than fighting with CT who bought this to the lights. DO NOT TRY TO TOUCH THE MEDIA RIGHTS!

    • 3
      0

      Dear HNB..!!!
      Since your well reputed and trustworthy bank. Hope u have well managed Business structures To handle the all activities including customer care.
      And we hope there are well educated staff appointed to concern departments to sort the issues.

      Really are they well educated and enough Knowledge to handle such a complaint from the customers …????
      I think you must do the quality check of your All officials Who fail to handle this case in their level.

      And one more request… please never ever say that “ your partner in progress “ because your not worthy to say that…!!

  • 3
    0

    This comment was removed by a moderator because it didn’t abide by our Comment policy.

    For more detail see our Comment policy https://www.colombotelegraph.com/index.php/comments-policy-2

    • 1
      1

      opps….sorry….won’t happen again (guess he wanted the best for the Motherland)

      • 2
        0

        What’s up @Ramona? What’s going On?
        Are you reading the CT’s comments policy?

        • 0
          0

          Donno Brian…….I did not say anything bad against CT journalists….except a country administrator in my 1st comment, of which i removed in my 2nd comment. :'(

  • 0
    0

    This comment was removed by a moderator because it didn’t abide by our Comment policy.

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  • 10
    0

    The Best way to do damage control.
    Yes J.Jagath , we fully agree with your comment on 11st. You are right , if this goes to the share market HNBs reputation will be definitely at stake . And If HNB proceed with the auction of Vinthini’s remaining properties and that get exposed HNB’s reputation damage will be irreparable. And further, if HNB is going to claim against CT for damage reputation where does it going to take HNB with regard to their reputation ? HNB , your will dig your grave deeper ?
    HNB take Jagath’s practical suggestion
    Stop Auction. Settle Viothini and let her tell the world that HNB has done justice and re-assured its trustfulness and integrity . Then you can save your skin. Which is the better course of action ? Today’s best business ethics in settling any difference of opinion-issues is creating a Win –Win situation for all. Let good wisdom prevail.
    M. Jayamaha

    • 11
      0

      Its bad enough that they rob her money, its outrageous that they try to auction her house too. We don’t have to beg this robbers to return the money they have robbed. And its not enough that they return the money, they have to stop the auction of Mrs. Vinothini’s property and they have to pay her damages and compensation too. As far as most of the public is concerned, there is nothing this sorry bank can do to reassure us. They have already lost their reputation. Hope the courts fine HNB thoroughly.

    • 6
      0

      Yes , its making sense. I agree.

  • 10
    0

    This Bank does not care about clients even ex.exployees as a past employee of this bank I asked for a credit card enhancement they declined the request due to some short delayed payments this the way this bank treat ex. employees notwithstanding long service rendered to the bank.

  • 9
    0

    Guys.. lets make a bigger impact. how bout posting this on all social media, FB, Linkedin, and on HNB site, and other sites,, let them learn a lesson. and power of common men.

  • 9
    0

    Central Bank should take immediate legal action against this Bank. The customer should be paid the full amount as Justice.

  • 8
    0

    here u go..

    Postal Address: Chief Executive Officer
    C/o Head of Legal
    Colombo Stock Exchange
    Level 12, West Tower,
    World trade Centre, Echelon Square
    Colombo 1
    E‐mail Address: investorcomplaints@cse.lk
    Facsimile No.: +94 112440165 / +94 112440539

  • 1
    0

    Sadly Nothing New.
    At least the HNB responded to it; somewhat.
    Here we trusted the local Bank of Ceylon manager at the time with the safe-keeping of our land documents. This was Not for a loan or security!
    Only keep them SAFE.
    Only recently, after 20 years we found out that this manager secretly took them out and transferred my land into his own name!
    Any letter to the BoC Head office was never answered.
    Personal visits resulted in comments: He (that crook manager) has retired now.
    So what?
    We only trusted him in his capacity as a reliable servant of the State owned Bank.
    Taking to other foreign investors about our experiences:
    They run a mile.

  • 6
    1

    This bank had a very high reputation during well respected banker Mr.Rienzie Wijethilakas period as CEO all this problems because parachuted gentlemen who runs the bank who does not understand grievances of the ordinary clients like serve only corporate bigwigs.

    • 3
      0

      I wrote to Mr Rienzi Wijetilleke about my problem with HNB,problem which I have written elsewhere on this thread but I never got a response. Heaven help us when banks behave like this.,

  • 5
    0

    If the complaint of the customer is correct- yes you have admitted by sacking the manager and asst manager- why dont you get the customer back to her original position by nullifying the wrongful transactions with due interest.?
    This will restore some confidence in the bank.

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